Bosch Privacy Policy – Highlights

If you are a consumer in Canada, this Privacy Policy explains how Bosch Thermotechnology Corp. [“Bosch” or “We”] collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the “Services”) that display this Privacy Policy.

By accessing and/or using the websites or the Services, you consent to the uses and disclosure of your personal information in accordance with this Privacy Policy.

Bosch Thermotechnology Corp. acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.

Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Policy Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.

You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy below.

BOSCH THERMOTECHNOLOGY PRIVACY POLICY

Privacy Policy of Bosch Thermotechnology Corp.

Introduction

Bosch thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.

Scope

This Privacy Policy covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable substantially similar provincial legislation.

Personal Information Purpose(s), Collection and Third-Party Communication(s)

Bosch collects the personal information described below. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws.

Information You Create or Directly Provide to Us

· Profile Information: We collect personal information when you create, access, or maintain an account. The personal information collected includes your name, email address, phone number, mailing address, etc. Personal information collected from you is used for the purposes of marketing, customer support, fulfilling or meeting the reason you provided the information and customer support. We communicate this personal information with the following third parties: hosting providers, marketing providers, etc.

· Communication and Customer Support: We collect personal information when you request information from us, contact our customer service, or sign up for email newsletters or marketing communications. The personal information collected includes your name, email address, phone number, mailing address, call recordings when you contact our customer services, etc. Personal information collected from you is used for the purposes of registration, marketing, customer support, fulfilling or meeting the reason you provided the information and customer support, dispute resolution. We communicate this personal information with the following third parties: hosting providers, marketing providers, etc.

Information We Collect Indirectly as You Use Our Services

· Device and Network Information: When accessing our Services, we collect personal information about your device. The following data may be collected automatically: the website from which you visit Bosch (referrer), pages viewed, files downloaded (downloads), individual links clicked, search words or search phrases (site search), duration of visit, browser used, device data (e.g., unique device identifier, MAC address, IP address, serial number, hardware model, network information and operating system and version), and other relevant details and/or information. If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., Bosch or its agents, representatives, suppliers, vendors or consultants may record which banner, AdWords, etc. motivated or assisted with the visit to the Bosch Thermotechnology Website(s).Personal information collected from you is used for the purposes of Technical administration of Bosch and Bosch affiliate websites, mobile applications mobile applications and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business. We communicate this personal information with the following third parties: hosting providers, marketing providers, analytic providers, etc., such as Google, Meta, LinkedIn

· Usage Information: We collect personal information about your activity on our website through log files, cookies, web beacons, and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration you spent on a page or screen, route by which you access our Services, searches you conduct within the Services, information about activity on a page. Other system activity, your use of any external links within our Services, information about your interaction with our emails, your Internet Service Provider, Mobile Advertising ID, media access control (MAC) address, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics, marketing, security administration. We communicate this personal information with the following third parties: hosting providers, marketing providers, etc.

In addition to the purposes listed above, personal information collected may be used for:

· Compliance with legal and/or regulatory requirements.

· Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.

· Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

Sensitive Personal Information

We do not collect sensitive personal information.

Consent

By using the Services, you are consenting to the collection and use of your personal information as described in this Privacy Policy. If you do not consent, do not continue to use this website. When using personal information for a new purpose not disclosed in this Privacy Policy, we will obtain consent.

Separate, explicit consent will be obtained prior to the processing of (1) your sensitive personal information, or (2) your personal information is used in a way not reasonably expected, or (3) the processing creates a risk of significant harm to you.

Retention of Personal Information

We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.

We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.

Storage of Personal Information

Your personal information will be stored in the U.S. and Germany and accessible to administrators for Bosch Thermotechnology Corp., service providers, vendors, consultants, suppliers, licensors, marketing, partners and other partners and entities performing work on our behalf.

Use of Links to Affiliated and External Sites

The website may contain links to other websites. Your use of these websites is not covered by our Privacy Policy. You are encouraged to review the privacy policy(s) of the linked websites for more information about their privacy practices and your privacy rights.

Use of Cookies, Analytics, and Other Similar Technologies

We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Bosch makes it possible to control the use of cookies and other similar technologies that are not technically required.

We use the following third-party services:

· Google Analytics: To track website performance and user engagement. Bosch has enacted Google’s Restricted Data Processing and does not share your personal information with Google.

· Google Tag Manager: Administration of website tags for conversion tracking, site analytics, and remarketing.

· Meta-Pixel: To create campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites.

· LinkedIn Insight Tag: To create campaign reports, tracking of conversions, click events as well as targeted advertising outside our websites.

· Merkury Tag: Collects, organizes, and activates customer data to create a more personalized digital experience.

· Hot Jar: To better understand our users’ needs and to optimize this service and experience to better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.).

· Kameleoon: evaluates your use of the website and to compile reports on website activities so that we can regularly improve our offering.

Session cookies will be deleted when you leave this website. Cookies for your convenience store your preferences and settings to enhance the user experience by providing a more personalized and streamlined experience. The retention of these cookies can vary but can be adjusted within your browser settings or managed through the “Privacy Settings.” Cookies and similar technologies provided by third parties will be retained until the provider’s designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties. You can opt-out and manage your preferences at any time through “Privacy Settings.”

Security

Bosch takes commercially reasonable efforts to ensure that your personal information collected by Bosch through this website is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible.

International Data Transfer

Bosch may also transfer your personal information to a third party(s) outside the country of origin, this includes without limitation the U.S. and Germany. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.

International Transfer within Bosch

When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Bosch affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.

Children’s Privacy

Bosch does not knowingly collect or use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.

Your Rights

Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:

Right to access - to be informed of the existence, use, and disclosure of your personal information and shall be given access to your personal information. When you successfully demonstrate inaccuracy or incompleteness of your personal information, we will correct, delete, or amend as appropriate.

Right to data portability – to request your personal information be provided to you in written and intelligible transcript. If not feasible, your personal information will be provided in structured, commonly used technological format. At your request, the personal information to any third party authorized to collect such data. If you are handicapped, a reasonable accommodation will be provided on request.

Right to cease dissemination and de-indexing - to request we end distribution of your personal information or deactivate hyperlink(s) that provide access to your personal information.

Right not to be subject to automated decision-making - you will be notified of decisions made exclusively by automated processing of your personal information. Upon your request we will inform you of (1) of the personal information used to render the decision, (2) of the reasons and the principal factors and parameters that led to the decision, and (3) of the right of the person concerned to have the personal information used to render the decision corrected. You have the option to request a review of the decision.

Right to withdraw your consent - to the collection, use or disclosure of your personal information.

Right to challenge - you have the right to address a challenge concerning compliance with Canadian privacy law to the contact method listed in the Section How to Exercise Your Rights.

How to Exercise Your Rights

We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, use one of the following options:

· Sending an email to: privacy.policy@us.bosch.com

To assist Bosch to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Bosch (e.g. contact point with Bosch, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.

Response Timing and Format

We respond to all verifiable consumer requests within thirty (30) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.

We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Filing a Complaint

If you are dissatisfied with Bosch’s response to an objection or challenge filed under you may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.

Controller Contact

To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:

Email: Bosch.HomeComfort@us.bosch.com

Postal Address:

Bosch Thermotechnology Corp.

65 Grove Street

Watertown, MA 02472

Changes to Privacy Policy

Bosch reserves the right to revise this privacy policy as required. You should check our website frequently to see recent changes. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. The effective date of this privacy policy is 8/5/2025.

© Copyright 2025 Bosch Thermotechnology Corp. All rights reserved.