Product Warranty Library

Important Notice for Quebec Residents

If you are a consumer resident in Quebec, this section applies to you and takes precedence over any conflicting term in the general manufacturer warranties described in the warranty documents linked on this page.

Under Quebec's Consumer Protection Act, new residential air conditioners and heat pumps sold to consumers in Quebec are covered by a legal warranty of good working order for six (6) years. For Quebec consumers, the six-year legal warranty period runs from the date the unit is delivered to you.

This legal warranty, specifically for Quebec residents:

• Is granted automatically by law, at no charge, with no registration required;
• Covers the cost of both parts and labour — the labour exclusions in the manufacturer’s warranty documents linked on this page do not apply to you;
• Requires Bosch, as manufacturer and/or merchant, to pay reasonable transportation or shipping costs for a covered repair, and to either repair the unit at its own cost or allow you to have it repaired by a third party at Bosch’s cost — the shipping/handling exclusions in the warranty documents linked on this page do not apply to you;
• Applies in addition to the general legal warranties under sections 37 and 38 of the Act (fitness for normal use and reasonable durability), which continue to apply during and after the six-year period.

Nothing in the general warranty terms in the warranty documents linked on this page — including the exclusion of labour, shipping, servicing, or handling costs, the calculation of the warranty period from the installation or manufacture date, or the limitation-of-implied-warranty language — limits, excludes, or replaces the legal warranties available to you as a Quebec consumer. Where our manufacturer’s warranty conflicts with the Consumer Protection Act, the Act governs.

For more information: Office de la protection du consommateur, Québec.ca/garanties-consommateur.