Frequently Asked Questions

Electric Water Heaters FAQ

GreenTronic hybrid electric water heaters. Tronic, Powerstream, and Powerstar whole house and point of use electric tankless water heaters. Tronic minitank water heaters.

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Gas Tankless Water Heaters FAQ

Greentherm 9000 models, and more.

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Thermostats & Controls FAQ

BCC Wi-Fi thermostats and boiler controls.

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Air-to-Air Heat Pump Systems (R-410A Products) FAQ

IDS ducted split systems, Climate 5000 mini-split ductless systems, IDP packaged units, and BCA/BWA air handlers.

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Air-to-Air Heat Pump Systems (R-454B Products) FAQ

Ductless and IDS ducted split systems.

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Condensing Gas Boilers FAQ

SSB, Singular, Greenstar, and GB142 condensing wall boilers.

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Indirect Hot Water Tanks FAQ

All models (example; S, SM, SU, and LT series)

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Water Source Heat Pumps FAQ

RP, CP, RF, CF, RL, CL, LV, and SM Rev.C models

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Gas Furnaces FAQ

BGH96 condensing gas furnace models.

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Air Purifiers FAQ

Air 2000, Air 4000, and Air 6000 air purifier models.

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General Help & Literature Resources FAQs

Get help locating spare parts and warranty information, rebates and tax credits, manuals and videos, search for contractors in your area, and more.

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