The app is available on the App Store and Google Play Store.

The app supports iOS 11 or newer and Android 6.0 or newer systems.

The app is optimised for smartphones but can also be installed on tablets.

This ensures only authorised users can access and control your devices, providing security and protection.

Yes, they need to download the app, create a Bosch account, and add the devices to their app.

We only process essential information to enable remote access to your devices. For more details, refer to the “Information” section in the app or our online Privacy Policy.

Select 'Devices,' choose a device, click 'Reset to factory settings,' and follow the app instructions. This will delete all saved information and remove all connected users.

You may find all compatible products on the HomeCom Easy page.

Ensure your device is compatible. For details, refer to the supported products section.

The QR code is located on the device or its accessories. Check your device manual for specifics.

You may manually enter the credentials from the Wi-Fi dongle label: gateway ID (User ID), password, and MAC address.

Yes, we support WPS for products such as Tronic 7000 and Tronic 8500i.

WPS stands for Wi-Fi Protected Setup. Check your router for a WPS button or symbol, or refer to its manual.

Yes, you can use hotspot mode (AP mode). Select "Manual (hotspot)" in the app during the Wi-Fi pairing process.

Open the ≡ menu, select “Devices,” and click the + button. Choose the product you want to connect and follow the app instructions. (keep in mind that you can switch between several compatible devices).

Go to the ≡ menu, select “Devices,” choose the device, and click “Remove.” Note that this only removes the device from your account. To reset the device itself, follow the instructions in your device manual.

The designation can be found on the instruction manual or the data plate—a metallic sticker on the appliance cover.

Ensure that your Wi-Fi connection meets the minimum requirements - see question "What Wi-Fi connection do I need?"

1. Confirm that your smartphone has a strong connection to the Wi-Fi network where the appliance is installed

2. Confirm that the Wi-Fi dongle is correctly installed.

Update the language in your smartphone settings.

Yes, by selecting "Personalise" in the ≡ menu. You may:

• Drag and drop tiles to reorder them.
• Rename tiles using the pen icon.
• Show or hide tiles using the eye icon (you can’t hide a tile if there’s only one).

Drag centre of the display downwards to refresh the data.

Select the pen icon in the weather area to update the location. Alternatively, manually search for a location using the text box.

The outside temperature is provided by OpenWeatherMap.org for your set location.

This may happen if another user adjusts the settings via their app or the device itself.

Our connectivity normally works with the standard Wi-Fi settings of commercially available routers. In some cases, some settings might need to be changed manually. Check the specifications in the instruction manual of your router and, if required, perform the required configuration changes (the instruction manual of your router should indicate how to do it).

The following specifications are required in order to work with the our connectivity:

• 2.4 GHz network with WPA2 (also mixed WPA/ WPA2) network with AES or TKIP&AES encryption (open networks are not supported)
• DHCP enabled and SSID discoverable (not hidden)
• Avoid using proxies or VPN.
• Network modes IEEE 802.11 b/g/n or 802.11 b/g.

Although our connectivity only works with 2.4GHz band, normally 5GHz routers also support 2.4GHz in parallel.If you have a dual band router, ensure that:

• the 2.4GHz band is active
• the two networks have different names; When connecting to the appliance, ensure that the 2.4GHz network is selected.

Note: if your Wi-fI network is not compatible with our connectivity, it will not appear during pairing.

Disconnect the old router, then start a new Wi-Fi pairing process via the app.

Tronic Series: Disconnect the old router by switching it off or disconnecting it from the power supply. Once you have switched off the router, you can start a new Wi-Fi pairing process to connect the new router. In order to start the Wi-Fi pairing process, go to “Devices”, click on “Add device” and follow the steps in the app.

Yes, you may control devices via thermostats, infrared room controls, or the heating system display.

Devices will restore their most recent settings. Ensure your router is powered and connected.

Check “Notifications” for fault details and possible solutions.

Ensure the device is still paired and online.If it is offline but available please check your internet connection, if it disappeared, please perform the pairing again by clicking "add device". If pairing is failing again, then contact your service partner (See contacts in the Bosch HomeCom App) for professional assistance.

Ensure your latest version of your gateway firmware is up to date. Weak Wi-Fi signals may cause delays; try improving the signal with a repeater.

App updates can be disabled in the App Store, but we recommend keeping them enabled for security reasons. Device updates cannot be deactivated.

The Wi-Fi pairing button is located below the small lid with the Wi-Fi symbol in the front cover (Please follow the steps described in the instruction manual, to open the lid and install the Wi-Fi dongle). After the Wi-Fi dongle has been installed, the pairing button can be found on the bottom right corner of the opening. The button has a grey colour (same colour as the plastic electronic module cover), and a texture with vertical stripes.

Yes, as the parts near the Wi-Fi button are supplied with SELV (Safety Extra-Low Voltage), eliminating the risk of electric shock.

You may reset it via the app or directly at the appliance by pressing the pairing button for 8 seconds.

Factory reset through the HomeCom Easy App:

You may initiate the factory reset process through the HomeCom Easy App. For this, go to "Devices" section, select the device you want to reset and follow the steps on your screen.

• Factory reset through the Water Heater:If your appliance is not connected to the HomeCom Easy App, the Wi-Fi dongle reset operation must be done directly at the water heater.

TR8500i:

• For these models, the Wi-Fi dongle reset is performed via the Wi-Fi pairing button, located inside the Wi-Fi dongle compartment.

Hint: if you have trouble finding the location of the Wi-Fi pairing button, see the question I cannot find the Wi-Fi pairing Button of Tronic appliances (Tronic 8500i).

For the reset operation:

1. Remove the front panel of the appliance

2. Remove the Wi-Fi cover using a suitable tool

3. Press the Wi-Fi pairing button and keep it pressed

The LED turns on, indicating the beginning of the restarting sequence.4. After the LED turns off (approximately 8 seconds), release the button.The Wi-Fi dongle has been reset.