Bosch Mobile Apps FAQs

Subscribing to the IDS Connectivity Service unlocks several key benefits that enhance your ownership experience and can save you time and money:

Remote Monitoring & Control: The service allows you to remotely monitor your heat pump's performance, view its status, and access energy usage data directly from your EasyAir app, no matter where you are. This gives you peace of mind and insights into your system's efficiency.

Troubleshooting: You'll receive real-time notifications about any fault codes or issues with your unit. This means you can address potential problems quickly, often before they escalate into major breakdowns.

Empowering Your Contractor: A connected unit provides immense value to your service technician. With the service, your contractor can:

• Remotely Diagnose Issues: Before even arriving on site, your contractor can access critical diagnostic data and fault codes, allowing them to understand the problem better. This means they can often arrive with the correct parts and tools, leading to a faster and more efficient repair visit.
• Minimize Downtime: By pinpointing issues remotely, your contractor can reduce the time spent troubleshooting at your home, potentially getting your unit up and running quicker.
• Better Preparation: Remote access ensures they are fully prepared for the service call, enhancing the quality and speed of their work.

Essentially, you maintain continuous visibility into your system's health, receive timely alerts, and enable a more streamlined and effective service experience with your contractor.

It's important to clarify that at this time, contractors cannot directly purchase or pay for a homeowner's IDS Connectivity Service subscription. The payment process is designed for homeowners to purchase directly through their personal App Store or Google Play accounts.

When your customers are subscribed to the service, your business benefits significantly through:

Remote Diagnostic Efficiency: You retain the ability to remotely access critical data, monitor unit health, and receive real-time fault code notifications for your customers' systems. This often allows you to diagnose issues even before dispatching a technician, potentially resolving minor problems over the phone or arriving at the job site with the exact parts and tools needed. This drastically reduces diagnostic time on site and minimizes unnecessary truck rolls.

Streamlined Service Visits: By having pre-visit insights, your technicians can be much more efficient. Faster diagnosis and prepared service mean less time spent per job, allowing you to complete more service calls per day and increase overall technician productivity.

Enhanced Customer Satisfaction & Retention: Homeowners appreciate the added value of a connected system and the efficient service you can provide. A positive service experience, enabled by remote insights, leads to higher satisfaction, positive referrals, and repeat business.

Competitive Edge: Leveraging smart, connected features positions your business as forward-thinking and technologically advanced. This can attract new customers who value modern conveniences and efficient service solutions.

In essence, while you can't pay for it directly, promoting homeowner subscription to the IDS Connectivity Service empowers you to deliver a more responsive, efficient, and ultimately more profitable service experience.

Key remote features like Remote Monitoring & Energy Usage will become unavailable.

However, all on-site Bluetooth enabled features such as accessing system data, Live checkpoint value & viewing historical fault codes will still be accessible by the contractors.

When you have an active paid plan for the IDS Connectivity Service, you will be able to view historical data collected while your service was active.

However, you will not be able to see data for any period when your connectivity service was inactive or expired. Data collection is paused when the service is not active, and therefore, that "gap" in information will not be visible even after re-subscribing.

The app displays this information.

Once you access your unit’s dashboard and view details within the EasyAir app, you will see a section called "Connectivity Service" that indicates the service status (active/inactive, complementary/paid plan), when the service was started, and what the service end date is.

If the Gateway was replaced for some reason, the connectivity service period is not impacted.

Any remaining period comes will roll over to the new gateway.

No.

We've designed this as a fixed-term purchase model, not an auto-renewing subscription.

Users will not be automatically charged.

When their complimentary three-year period is nearing its end, they will receive in-app and email notifications prompting them to manually purchase a 1-year or 3-year access period if they wish to continue using the paid connectivity features. If they take no action, the paid features will simply terminate.

Users will have the option to purchase the access period directly from within the EasyAir app.

Payments will be processed securely through native OS payment gateways: Apple App Store for iOS users and Google Play Store for Android users. The actual transaction and payment handling are done by Apple and Google directly.

Currently, purchases for the IDS Connectivity Service access periods are exclusively processed through the native in-app purchase mechanisms of your device's operating system.

Direct credit card payments outside of the app store system are not supported for this service at this time.

Yes, the payment is per device.

If you have multiple connected IDS heat pumps, you are required to make separate payments for each unit individually. This is largely due to each product having its own data contract with our cellular provider.

We may consider bundled options in the future, but currently, each unit requires its own purchased service period.

Currently, the pricing and purchase options are only available directly to homeowners through the EasyAir app.

Contractors are unable to make payments for these services on behalf of customers.

We may investigate ways to potentially extend payment options to contractors in the future, but this requires additional development.