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Our Service Promise

Our vision is to provide comfort and peace of mind to our customers in the North American HVAC market with compelling solutions created by passionate people.

General Inquiries Form

Have questions about our products and systems? Submit your inquiry here and have all your questions answered!

General Inquiries

Self-Help Resources

Text SUPPORT to 6144124545 to receive a link via text message* to our online self-help support resources. Get easy access to manuals, parts diagrams, product details, FAQs, videos, and much more 24/7! *Message and/or data rates will apply.

Customer Service Operating Hours

Monday - Thursday, 8am - 6pm EST
Friday, 8am - 5pm EST
Residential Tel: 800-283-3787
Commercial Tel: 800-326-1400

Customer Support E-mail Addresses

AC parts only: Parts.SalesSupport@us.bosch.com

All Other Residential Products: residential.salessupport@us.bosch.com

Technical Support E-mail Addresses

AC: ac.techsupport@us.bosch.com

Boiler: boiler.techsupport@us.bosch.com

Tankless: tankless.techsupport@us.bosch.com

Furnace: furnace.techsupport@us.bosch.com

Commercial Products, Applications & Engineering

Commercial Products: commercial.salessupport@us.bosch.com