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General Help & Literature Resources FAQ

I need help understanding the changes between Bosch’s R-410A water source heat pumps and the new R-454B models. Where can I find information to help me?

To help our customers with comparing our outgoing R-410A water source heat pump models with our new R-454B models, we have created this crossover guide: Bosch WSHP Crossover Matrix.

For general information regarding the A2L refrigerant change and how Bosch Home Comfort is transitioning our products to R454B, please visit our A2L Refrigerant Change Guide.

I need a replacement component for my water heater, boiler, or heat pump, but I don't know the part number. How can I find it?

We have a number of online resources available that can help you to identify the part number of the component that you are looking for:

Where can I find pricing & availability information?

If you know the part number of the component that you need, you can get Pricing & Availability information* via our online search system.

*The information is updated twice daily in the system, so stock levels will adjust accordingly.

How can I obtain the warranty terms for my product?

Warranty terms were included in the documents that were supplied with your product.
If you no longer have the documents, electronic versions of the warranty details are available online:

I need to make a warranty claim. How do I go about it?

Please see our online warranty claims system*.

*Please note:

Only distributors, manufacturer's reps, and Bid-Spec reps can initiate a warranty claim via the Bosch Pro warranty claims site. If you are a contractor or an end-user, please work with your distributor to initiate the claims process.

Where do I find the serial number on my product?

We have created a Serial Number Guide that covers our product range.

To download the guide, please visit this page.

I've just installed a new product. Where can I register it?

Looking to register a product?

Where do I find the serial number on my product?

We have created a Serial Number Guide that covers our product range.

To download the guide, please visit this page.

I'm looking for a contractor who is familiar with installing or servicing Bosch, Buderus, or FHP products. Is there a way to find one in my area?

Please visit this online search page to check to see if there are any contractors in your area* who we know to be familiar with our products.

*Be sure to use the Radius slider to widen the search area if needed.

I need to find literature for my product. Can I find it online?

We have a wealth of information about our products, and electronic version of manuals, parts diagrams, warranty documents and more, on our websites.

These links should help to direct you to the most appropriate download page:

Bosch Residential Boilers, Heat Pumps, and Water Heating Products (tankless and mini-tanks)

Manuals, Brochures, Engineering Submittal Sheets, and Product Information Notices

Buderus Residential Boilers, Storage Tanks, and Controls

Manuals, Brochures, Engineering Submittal Sheets, Product Information Notices, Technical Drawings

Bosch, FHP, and Buderus Commercial Boilers, Heat Pumps, and Controls

Manuals, Specifications, Brochures, REVIT Drawings, Engineering Submittal Sheets, Software Updates

Warranty Documents

Residential Products
Commercial Products

Parts Diagrams

Residential Products

Technical Service Bulletins

Residential Products
Commercial Products

Bosch Thermotechnology YouTube Videos

Technical Videos, Training Videos, How-To Guides, Product Information

Is there a product catalog for Bosch HVAC and water heating products?

Yes, you can find the 2026 Bosch Residential Product Catalog here.

Are there any rebates or tax credits available if I have one of your products installed?

We have numerous products that qualify for Federal, State, or local incentives and credits.

For specific details, please visit these web pages:

I need help with a product from another Bosch division (power tools, home appliances, automotive etc)? Who do I contact?

The information and resources contained on this website are related solely to our Home Comfort Division products, such as water heaters, boilers, heat pumps, and thermostats/controls.

If you need help with a product from another Bosch division, please refer to the details shown below:

Automotive Services
Website: https://www.boschautomotiveservicesolutions.com/
Phone: 1-800-444-0470
Email Address: bv_acs@us.bosch.com

Power Tools
Website: https://www.boschtools.com/us/en/
Phone: 1-877-267-2499
Email Form: https://www.boschtools.com/webform/us/en/contact.htm

Home Appliances
Website: https://www.bosch-home.com/us/
Phone: 1-800-944-2904
Email Form: https://www.bosch-home.com/us/owner-support/contact-us/contact-form-applianceadvice

eBike Systems
Website: https://www.bosch-ebike.com/us/
Phone: 1-833-267-2432
Email Form: https://www.bosch-ebike.com/us/service/contact

Security And Safety Systems
Website: https://www.boschsecurity.com/us/en/
Phone: 1-800-289-0096
Email Form: https://www.boschsecurity.com/us/en/contact/contact-form-page/