Well-Being FAQ

When you're shopping for an air purifier to improve the air quality in a room, it's critical to ensure that you select a model that has the capacity to handle the area. That begins with determining the size of the room.

To calculate the square footage (ft²) of your room, simply measure its length and width and then multiply the two numbers together.

Examples:

• 12ft x 10ft = 120ft²
• 16ft x 20ft = 320ft²

Once you know the square footage of the room, you're ready to select an appropriately sized air purifier.

Here are the maximum effective square footage per hour capacities of our three available air purifier models;

• Bosch Air 500 - 455ft2 per 60 minutes
• Bosch Air 1000 - 455ft2 per 60 minutes
• Bosch Air 2000 - 810ft² per 60 minutes
• Bosch Air 4000 – 1,345ft² per 60 minutes
• Bosch Air 6000 – 1,935ft² per 60 minutes

For more information regarding Bosch air purifiers, please visit this page.

The filter that's housed in the air purifier removes 99.9% of the following pollutants from the air:

• Bosch Air 500 - 2 in 1 filter (pre-filter/HEPA) that reduces pollen, allergens, dust, viruses, VOCs, and pet hair.
• Bosch Air 1000 - 2 in 1 filter (pre-filter/HEPA) that reduces pollen, allergens, dust, viruses, VOCs, and pet hair.
• Bosch Air 2000 - 3 in 1 filter (pre-filter/HEPA/active carbon) that reduces pollen, allergens, dust, viruses, odors, VOCs, and pet hair.
• Bosch Air 4000 - 3 in 1 filter (pre-filter/HEPA/active carbon) that reduces pollen, allergens, dust, viruses, odors, VOCs, and pet hair.
• Bosch Air 6000 - 4 in 1 filter (pre-filter/HEPA/active carbon/antibacterial) that reduces pollen, allergens, dust, viruses, odors, VOCs, pet hair, and includes an antibacterial chemical treatment to prevent the build-up of bacteria on the filter.

For more information regarding Bosch air purifiers, please visit this page.

These terms refer to types of pollutants found in the air;

• VOC (Volatile Organic Compounds) - Potentially harmful chemicals that are released into the air from materials such as perfumes, cleaning products, air fresheners, scented candles, paint, varnish, plywood, particle board, adhesives, carpets, synthetic fabrics, etc.
• TVOC (Total Volatile Organic Compounds) - This is a measurement of the total amount of VOC found in a sampled volume of air.
• PM2.5 (Particulate Matter 2.5) - Fine particles of solid matter, such as dust, pollen, per dander, smoke, etc. "2.5" means that the filter can remove particulates down to a size of 2.5µm (micrometers).

Our Air 500/1000/2000/4000/6000 air purifier models can remove VOC and solid particles down to a size of 2.5µm in the air.

For more information regarding Bosch air purifiers, please visit this page.

The physical dimensions of the air purifier models are:

Bosch Air 500 - 10.63in (H) x 8.07in (Diameter)

Bosch Air 1000 - 10.63in (H) x 8.07in (Diameter)

Bosch Air 2000 - 15.28in (H) x 9.25in (Diameter)

Bosch Air 4000 - 19.69in (H) x 11.46in (Diameter)

Bosch Air 6000 - 29.37in (H) x 12.76in (Diameter)

For more information regarding Bosch air purifiers, please visit this page.

Not at all!

Just plug the air purifier into the nearest grounded 120v outlet, make sure that you have removed any plastic packaging from the removeable filter media, press the power button to turn it on, and the unit will start in Auto mode* and begin cleaning the air.

*The Bosch Air 500 model does not have an Auto mode. Please instead select a fan speed.

For more information regarding Bosch air purifiers, please visit this page.

All five of the air purifier models have various modes of operation that you can choose from;

Bosch Air 1000/2000/4000/6000 Models

• Auto - The air purifier will continuously monitor the air quality in the room and adjust the fan speed automatically as needed.
• Manual - You can choose a fan speed (1, 2, or 3) and the air purifier will stay at that power without automatically adjusting to current air quality.
• Sleep - This will dim the air purifier's lighting and slow the fan down to its quietest speed.

Bosch Air 500 Model*

• Manual - You can choose between three fan speeds.
• Sleep - This will dim the air purifier's lighting and slow the fan down to its quietest speed.

*The Bosch Air 500 model does not have an Auto mode.

For further details, please refer to your product manual. If you no longer have the manual, you can download a digital copy from this page.

With the air purifier running at full speed, the maximum noise levels are:

• Bosch Air 500 - Up to 50db
• Bosch Air 1000 - Up to 50db
• Bosch Air 2000 - Up to 49db
• Bosch Air 4000 - Up to 49db
• Bosch Air 6000 - Up to 55db

For more information regarding Bosch air purifiers, please visit this page.

The light ring* changes color based on the current volume of particulates ( PM2.5) in the atmosphere of the room that the air purifier is placed in, and the PM2.5 level will also be displayed on the screen located on top of the air purifier:

• Blue - Good (PM2.5** level 0 to 12)
• Purple - Ok (PM2.5** level 13 to 35)
• Orange - Poor (PM2.5** level 36 to 55)
• Red - Bad (PM2.5** level 56 and higher)

The Air 6000 model also displays the level of TVOC (Total Volatile Organic Compounds) that are sensed in the air. The light ring does not change color and the fan speed does not adjust to TVOC levels, but the product does filter them out:

• L1 - Low Concern (<0.3mg/m3)
• L2 - Acceptable (0.3 to 0.5mg/m3)
• L3 - Marginal (0.5 to 1mg/m3)
• L4 - High Concern (1 to 3mg/m3)

* Applicable to the Bosch Air 1000/2000/4000/6000 models only.

The Bosch Air 500 model does not have a light ring or air quality sensor.

**PM2.5 is a measurement that refers to ultra-fine airborne particle pollutants that are smaller than 2.5µm, and the higher the number the higher the amount of pollutants present in the air.

This includes, but is not limited to; Tobacco smoke, cooking, burning candles, mold spores, pet allergens, dust mite allergens, and some airborne bacteria.

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

If you would like to dim the brightness of the lighting, you can put the air purifier into Sleep Mode by pressing the Sleep Mode icon located on top of the unit.

This also slows the fan RPM down to its lowest possible speed to reduce the noise level too.

Alternatively, if you want to turn the status light off but still retain full fan speed functionality, press and hold the Sleep Mode icon for 3 seconds.

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

There is a safety feature built into the air purifier that prevents the product from powering on if the filter cover isn't closed properly.

So if the product will not power up after you have opened and closed that panel, please make certain that you have fully closed it properly.

Once it is seated correctly, pressing the power button will turn the product back on again.

The practical lifetime of the replaceable filter will depend on:

• How long the air purifier has been running.
• The amount of airborne pollutants in the room.
• How often the user maintains the filter by cleaning it.

For instructions on cleaning the filter and other maintenance information, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

We currently offer two portable dehumidifier models:

"Bosch Dry 2000"

• Physical Dimensions; 19.in x 13.2in x 9.5in (500mm x 335mm x 240mm)
• Product Weight (empty); 31lbs (14kg)
• Electrical Requirement; Standard 120v 60hz power outlet
• Maximum Power; 265w
• Operating Sound Level; 43dB(A) to 47dB(A)
• Room Temperature Range; 41oF to 95oF (5oC to 35oC)
• Condensate Drain Method; Can be used with an external drain hose, or simply by emptying the internal condensate collector bucket when full
• User-Selectable Target Relative Humidity; 40% to 70% (in 5% increments)
• Available Operating Modes; "Auto", "Night", and "Turbo"
• Moisture Extraction Rate (@65oF/60% RH); 22 pints/day

"Bosch Dry 4000"

• Physical Dimensions; 19.in x 13.2in x 9.5in (500mm x 335mm x 240mm)
• Product Weight (empty); 33lbs (15kg)
• Electrical Requirement; Standard 120v 60hz power outlet
• Maximum Power; 350w
• Operating Sound Level; 46dB(A) to 49dB(A)
• Room Temperature Range; 41oF to 95oF (5oC to 35oC)
• Condensate Drain Method; Can be used with an external drain hose, or simply by emptying the internal condensate collector bucket when full
• User-Selectable Target Relative Humidity; 40% to 70% (in 5% increments)
• Available Operating Modes; "Auto", "Night", and "Turbo"
• Moisture Extraction Rate (@65oF/60% RH); 35 pints/day

For further details and resources regarding our portable dehumidifiers, please visit this product page.

Both the Bosch Dry 2000 and the Bosch Dry 4000 dehumidifier models use R32 refrigerant, which complies with the A2L Low Global Warming Potential standard.

For further details and resources regarding our portable dehumidifiers, please visit this product page.

The user can select from three different operation modes:

"Auto"

• Indicated by a letter "A" inside a square.
• The unit will run and adjust its fan speed accordingly based on the humidity of the area and the target % that has been selected and continue running until that target has been achieved.
• Once the target humidity has been achieved, the unit will enter Energy-Saving state to minimize your electricity usage. When in this state, the light ring on top of the dehumidifier will slow pulse in a "breathing" rhythm.
• After the unit has been in Energy-Saving for 20 minutes it will run again to test the humidity level in the area;
• If the humidity is higher than the set target it will continue to run until the target has been reached.
• If the humidity is equal to, or lower than the target, it will go back into Energy Saving state for another 20 minutes and then run to test the air again.
• In Auto mode, the dehumidifier will default to a humidity target of 55%. The user can adjust this from 40% to 70% in 5% increments if they choose to though.

• Indicated by a crescent Moon symbol.
• The unit will operate at its slowest fan speed only, to minimize the noise level. It will also turn off the light ring to keep the room as dark as possible.
• Once the target humidity has been achieved, the unit will enter Energy-Saving state to minimize your electricity usage.
• After the unit has been in Energy-Saving for 20 minutes it will run again to test the humidity level in the area.
• If the humidity is higher than the set target it will continue to run until the target has been reached.
• If the humidity is equal to, or lower than, the target, it will go back into Energy Saving state for another 20 minutes and then run to test the air again.

• Indicated by a "Rev Gauge" symbol.
• The unit will run at the maximum fan speed, dehumidifying the space as quickly as possible.
• In this mode there is no target humidity level that the unit is looking to achieve.
• The display will show the current air humidity level.

For further details, please refer to your product manual.
If you no longer have the manual, you can download a digital copy from this page.

The LED light ring changes in accordance with certain scenarios that the dehumidifier is experiencing:

Slow "Breathing Rhythm" Flashing

• Indicates that the unit is currently in Energy Saving status as the area's relative humidity is within the target % level.
• The unit will stay in this state until it senses that the humidity level has increased to a point where it is above the desired target %, and at that point the dehumidifier will slow pulse in a "breathing" rhythm.
  

Slow On/Off Flashing

• If the dehumidifier is being used in an ambient temperature that is too low, ice can form on the coils. If this happens the unit will automatically enter a Defrost Mode.
• The fan will run at full speed and dehumidification will be deactivated.
• Once the ice is cleared the unit will resume operation in the previously selected mode.

Fast On/Off Flashing

• Indicates that the internal condensate collector bucket is full, and needs to be emptied.

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

There is indeed.

Along with the dehumidifier we also supplied a separate drain hose, giving you the choice of either using the internal collector bucket and emptying in when it gets full, or connecting the external hose to the outlet on the rear of the unit and running it to a floor drain or a sump pit.

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

The air filter is located in the air intake grill on the rear of the unit, and is there to minimize dust and other particles from entering the coils.

Over time, the filter will become dirty as it collects dust from the air and this will eventually impede the airflow and negatively impact the unit's ability to dehumidify the air.

To prevent this from happening we recommend that you regularly remove and clean the filter, and the frequency in which you should do so will be determined by the area that you have placed the unit and how dusty the air is.

It may be a good idea to initially check the filter weekly, and then adjust the frequency based on what you find.

To Clean The Filter

• Remove the filter from the housing
• Gently use a vacuum cleaner to remove built-up dust
• Reinstall the filter into the housing

If you find that the filter is heavily soiled and becomes difficult to fully clean just by vacuuming it:

• Submerge the filter in warm (not hot) water that has a little mild soap detergent added to it
• Gently rub the filter mesh with a soft cloth
• Rinse any soap residue away with clean water
• Allow the filter to completely dry
• Reinstall it into the housing

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

We currently offer two different point of use water filtration systems, both designed to be installed under the sink of where you want safer drinking water to be available to you:

Water Filtration 1000 (Direct Connect Model)

• Single stage canister-style model that installs under the sink and plumbs into the cold water supply to your existing faucet, offering the simplest installation out of our water filtration models.
• For use in homes supplied with municipal water only, not recommended for well-supplied water.
• No external power supply or battery needed.
• Removes:
• Odors (from chlorine, etc)
• Lead
• Volatile Organic Compounds (VOCs)
• PFAS ("forever chemicals")
• For a full list of contaminants that this model is certified to remove, please refer to the Performance Data Sheet (PDF 0.2 MB)
• If you would like to also filter out bacteria, we offer a separate Inline MicroBio post filter that can be plumbed in-line between the outlet of the Water Filtration 1000 unit and your faucet. For details, please download the manual here (PDF 0.4 MB) or view this video.

Water Filtration 4000 (Reverse Osmosis Model)

• Four stage reverse osmosis system that includes a separate faucet that will need to be installed in your sink area (drilling a hole may be required).
• For use in homes supplied by either municipal or well water.
• Utilizes a separate 3.2 gallon tank to help maintain water pressure, therefore this option requires the most under-sink space out of the water filtration models.
• No external power supply or battery needed.
• Removes:
• Odors (from chlorine, etc)
• Lead
• Volatile Organic Compounds (VOCs)
• PFAS ("forever chemicals")
• Total Dissolved Solids (metals, minerals, etc)
• Bacteria
• For a full list of contaminants that this model is certified to remove, please refer to the Performance Data Sheet (PDF 0.5 MB)
• Reverse Osmosis filtration also removes beneficial minerals from your water. If you would like to reintroduce those minerals, we offer a separate Inline Remineralization post filter that can be plumbed in-line between the outlet of the Water Filtration 4000 unit and your faucet. For details, please download the manual here (PDF 0.4 MB).

For further details and resources regarding our water filtration models, please visit this product page.

Water Filtration 1000 (Direct Connect Model)

This model consists of a mounting bracket and a single spin-off filter cylinder, and their combined size is:

3.4in (width) x 3.4in (depth) x 16.6in (height)

To aid in installation and future servicing of the product, we recommend ensuring that there are clearances around it of at least:

3in (top) x 4.5in (sides) x 8in (front)

Water Filtration 4000 (Reverse Osmosis Model)

This model consists of a mounting bracket with our 4 spin-off filter cylinders, and a separate water storage tank.

• Bracket/cylinder module; 16in (width) x 4.8in (depth) x 16.1in (height)

Ensure that there are clearances around it of at least; 3in (top) x 3.5in (sides) x 8.5in (front)

• Water tank; 12in (diameter) x 15in (height)

Ensure that there are clearances of at least 4in on all sides and above the storage tank.

For further details and resources regarding our water filtration models, please visit this product page.

Our water filtration systems comply with the following certifications:

Water Filtration 1000 (Direct Connect Model)

NSF 42, NSF 53, NSF 372, NSF 401

Water Filtration 4000 (Reverse Osmosis Model)

NSF 42, NSF 53, NSF 58, NSF 372, NSF 401

Certifications Glossary

• NSF 42 - Aesthetic Effects (Chlorine, taste, and odor, etc)
• NSF 53 - Health Effects (Lead, mercury, total PFAS, etc)
• NSF 58 - Mandatory Reverse Osmosis Certification (TDS)
• NSF 372 - Mandatory Lead Content Certification
• NSF 401 - Emerging Compounds/Incidental Contaminants (Microplastics, BPA, Ibuprofen, etc)

For further details and resources regarding our water filtration models, please visit this product page.

Bosch Water Filtration 1000 Installation Guide

Bosch Water Filtration 1000 Cartridge Replacement Guide

Bosch Water Filtration 1000 MicroBio Filter Installation Guide

Bosch Water Filtration 4000 Installation Guide

Bosch Water Filtration 4000 Cartridge Replacement Guide

For further details and resources regarding our water filtration models, please visit this product page.

Water Filtration 1000 (Direct Connect Model)

The water filter is installed in-line between your existing faucet and its cold water supply, so no additional holes in your counter top are needed.

Water Filtration 4000 (Reverse Osmosis Model)

This product comes supplied with a new dedicated drinking water faucet that plumbs directly to the filter unit, and a 1.25in hole will be required in the counter top to mount it.

Some customers may already have such a hole in their counter for a soap dispenser, and could choose to use it for the drinking water faucet instead if they would prefer not to drill another hole.

For full installation details, please refer to the manual that came supplied with the product. A digital copy of the manual can be downloaded from this web page.

No, this is normal.

Whenever a water filter unit has been installed it's common to see black specks in the water.

These are just loose particles of carbon and other materials from the replaceable internal filter elements and are harmless.

Whenever a new filtration unit is installed, or the internal filter cartridge is replaced in an existing unit, we recommend simply running water from the connected faucet for a few minutes in a steady stream.

This will clear any loose particles and also give you an opportunity to check your installation for leaks.

For further information, please refer to the manual that came supplied with the product. A digital copy of the manual can be downloaded from this web page.

The act of running water through any form of filtration will restrict the flow, but the volume of water that you can expect out of your faucet will also be determined by your plumbing, the supply water pressure, and the faucet itself.

As a general guide, here is what you can expect from our water filtration systems;

Water Filtration 1000 (Direct Connect Model)

• Maximum flow rate of 1.5 gallons per minute

Water Filtration 4000 (Reverse Osmosis Model)

• Rated flow rate through the filter cartridges; 0.5 gallons per minute
• Daily Production Rate: 29 gallons per day

For further details and resources regarding our water filtration models, please visit this product page.

Factors such as the volume of water that has run through them plus the type and amount of impurities that are filtered out will impact the overall life span.

We recommend the following regular schedule for replacing the filters, but if you detect a decline in the quality and taste of your drinking water or a decline in its flow rate then you may need to replace them sooner;

Water Filtration 1000 (Direct Connect Model)

• Every 6 months.
• View Bosch Water Filtration 1000 Cartridge Replacement Video

Water Filtration 4000 (Reverse Osmosis Model)

• Stage 1 (Sediment) Filter: Every 6 months.
• Stage 2 (Pre-Carbon) Filter: Every 6 months.
• Stage 3 (RO Membrane) Filter: Every 2 years.
• Stage 4 (Post-Carbon) Filter: Every 6 months.
• View Bosch Water Filtration 4000 Cartridge Replacement Video

For full maintenance details, please refer to the manual that came supplied with the product. A digital copy of the manual can be downloaded from this web page.

We have two tower fan models available:

Tower Fan 4000

• Physical Height 35.9in (913.2mm)
• Maximum Air Movement Performance - 76,632ft3/h
• Maximum Noise Level - 45db(A)
• Oscillation Range - Horizontal 90°
• Number Of Fan Speeds - 8
• Modes - Auto, Turbo, Night, and Manual

Tower Fan 6000

• Physical Height - 41.07in (1,043.2mm)
• Maximum Air Movement Performance - 86,520ft3/h
• Maximum Noise Level - 48db(A)
• Oscillation Range - Adjustable horizontal 60°, 90°, and 120°
• Number Of Fan Speeds - 12
• Modes - Auto, Turbo, Silent, and Manual

For further details and resources regarding our tower fans, please visit this product page.

An E3 code usually indicates that the grill that's mounted at the rear of the unit is misaligned with the microswitch that tells the controller that the grill is closed correctly, and this can happen if the tower fan has been knocked over or bumped into.

To resolve this, do the following:

• Use the power button to turn the unit off.
• Unplug the tower fan from the power outlet.
• Lay the unit face down, and remove the Phillips screw that secures the top of the rear grill in place.
• Slide the rear grill up and you will now be able to remove it from the unit.
• Carefully reinstall the grill back onto the unit.
• Insert and tighten the Phillips screw.
• Plug the tower fan back in to the outlet and press the power button to turn it on
• The E3 code should now be gone and you can use the unit as normal.
• If the E3 code has not cleared, please contact our support team for further assistance.

Diagrams that show how to remove and reattach the rear grill are provided in the Cleaning & Maintenance section of the manual that came with the product. If you no longer have the manual, you can download a digital copy from this page.

Both the Tower Fan 4000 and the Tower Fan 6000 models have four operating modes available to the user:

Auto Mode

The fan speed will automatically adjust based on the ambient temperature that is being detected by the tower fan unit:

• If the detected temperature increases the fan speed will increase accordingly¹
• If the detected temperature decreases, the fan speed will decrease accordingly¹

¹Details of the specific temperature ranges and their corresponding fan speeds are provided in the manual that came supplied with the product.

Turbo

This mode maximizes air flow into the room by running at the highest fan speed until the user selects another mode.

Night Mode

To help minimize distractions to the bedroom's occupants, this mode:

• Turns off illumination after 3 seconds of a button being pressed
• Reduces noise by lowering the fan speed by one level with each hour of operation until the lowest speed is reached, and will remain there²

²Details of specific temperatures and fan speeds are provided in the manual that came supplied with the product.

Manual

The user can set the desired fan speed via the Plus and Minus buttons. The tower fan will remain at that speed.

For further details, please refer to your product manual.

If you no longer have the manual, you can download a digital copy from this page.

Bosch Water Filtration 1000 Installation Guide

Yes.

Simply select "Night Mode" via the tower fan's control buttons.

To help minimize distractions to the bedroom's occupants, this mode:

• Turns off illumination after 3 seconds of a button being pressed
• Reduces noise by lowering the fan speed by one level with each hour of operation until the lowest speed is reached, and will remain there*

*Details of specific temperatures and fan speeds are provided in the manual that came supplied with the product. If you no longer have the manual, you can download a digital copy from this page.

If this is the first time that you have tried to use the remote control since purchasing and setting up the tower fan and it's not working:

• Ensure that the tower fan is plugged in and powered on.
• For the remote control signal to reach the fan, you must aim at the receiver that is located towards the front-top of the tower and the range must be less than 16ft with no physical obstructions in the way.
• Look at the rear of the remote control at the battery cover. If you see a thin piece of plastic film poking out of the cover, remove it. This will activate the battery and put the remote control into operation.

If the remote control has been working well but has now stopped:

• Ensure that the tower fan is plugged in and powered on.
• For the remote control signal to reach the fan, you must aim at the receiver that is located towards the front-top of the tower and the range must be less than 16ft with no physical obstructions in the way.
• If the above points are ok, change the battery in the remote control ( 3v CR2032 coin-type battery).

Full details of the above information are provided in the manual that came with the product. If you no longer have the manual, you can download a digital copy from this page.

The remote control comes supplied with a replaceable non-rechargeable 3v CR2032 coin-style battery.

If the remote control stops working, then replacing the battery will be the solution.

We recommend regular cleaning of the outer casing, the removable rear filter panel, and the fan blade cylinder to remove dust build up and to ensure the best possible air flow performance.

Full details of how to do this are provided in the manual that came with the product. If you no longer have the manual, you can download a digital copy from this page.